Hello Planner girls! Welcome to our online store! I hope the FAQs below will answer your questions in regards to placing orders with us and all the shipping info you might want to find out.
I Have Questions About My Order
Q : How Do I Pay?
A: We only accept PayPal at the moment. Happie Scrappie is an online store based in Malaysia and uses USD (US dollar) as the transacted currency for all the orders.
Q: Do you ship internationally?
A: Yes we do! We are currently using Pos Malaysia, Singapore Post and FedEx as our main postal services, which deliver to more than 200 destinations worldwide.
Q: How much is shipping?
A: Our shipping charges as below:
Orders below $50 >> flat rate international shipping $5.99 (exclude Canada & Malaysia)
Orders between $50.99 - $100 >> flat rate international shipping $9.99 (Exclude Canada & Malaysia)
All Canadian orders will be shipped via FedEx at $16. If we are able to ship it via USPS, the shipping overrage will be refunded after your orders have been processed.
Malaysia based orders >> Pos Laju $1.99
Q: Where’s My Order?
A: All shop orders are shipped via regular airmail with tracking & signature required (through POS Malaysia / Singapore Post) unless you’ve requested the FedEx upgrade. Please allow 2 - 4 weeks for your order to arrive, depending on your country.
Q: Which shipping address do you ship my items to?
A: We will ship your order to the shipping address that you key in during checkout. If there isn't an address on the order / invoice, we will ship it to your PayPal shipping address. So kindly confirm your shipping address is correct before checking out.
We will not be responsible for any lost mail if the shipping address provided is incorrect or not updated.
Q: Is Duty and VAT (Taxes) included in the sales?
A: These fees are not included in the shipping price of your order. These duties and taxes are calculated at the shipping destination and must be paid upon delivery (depending on the countries). We could not advise whether your items are dutiable at designation country and also the exact duty incurred.
Q: I Need to Make a Change to My Order
A: Please send me an e-mail at firstname.lastname@example.org. Since we do receive high volume of emails, do allow several days for a response, rather than sending a second e-mail. Our business hours are M-F 10am-7pm Malaysia time.
Q: How Do I Upgrade to FedEx?
A: Shop orders exceeding 2kg will be shipped using FedEx and the shipping charges will be calculated upon checking out.
For non-US customers, if you wish to combine your shop orders and kit subscription, subscribe to FedEx upgrade here. Kindly make sure you are using the same email address for kit subscription and shop orders.
Q: I have received my orders but the item(s) is/are damaged or was/were sent incorrectly. Can I ask for refund?
A: Email us (email@example.com) to discuss the situation or options. We are happy to help!
Q: I have received my orders but it isn't what I have expected. Can I ask for refund?
A: We currently do not accept returns (due to high shipping charges) so we do advise customers to read our shop policy before placing an order. Again, please contact us at (firstname.lastname@example.org) to discuss the situation or options to see what we could do to make you a happy customer.
Q: I have forgotten to key in the discount code or promo code before check out. Can you refund the excess amount?
A: All sales are final and no refund will be given if discount code is not key in upon checking out.