FAQs (Kit Subscription)
Hello Planner girls! Welcome to our online store! I hope the FAQs below will answer your questions in regards to our subscription boxes, orders and shipping info.
The price of the kits is as follows:
All kits are shipped during the 3rd week of the month via regular airmail with tracking & signature required (through POS Malaysia / Singapore Post) unless you’ve requested the FedEx upgrade. Please allow 2 - 4 weeks for your order to arrive, depending on your country.
HAPPIE Dates:The monthly dates to look out for sneaks, reveal and shipping of our kits are as follows:
Perks of being a subscriber:
- Subscriber's kit price will be a promotional price
- Prevents missing out on our exclusive monthly kit as we have limited quantity of monthly kits
- Enjoy #freegies (our official term for Freebies) in digital downloads or along with monthly boxes
- Enjoy subscriber's promotion - discount codes or special offers exclusive to subscribers will be emailed periodically
Here's how it works:
Enroll for our monthly boxes (November box) from the 25th of October to the 8th of November. If you have signed up for the subscription between the 25th of October and the 8th of November , your subscription will start in November . We will ship your November kit during the 3rd week of November. Don't worry, we will also drop you an email once the kits have been shipped, so be sure to check your email address that is linked to your PayPal subscription!
All kit prices inclusive of shipping. and yes, we ship worldwide!
Note: Please please please always check the email that you used to sign up for the kit subscription via PayPal (if you have not provided us with any other contact info). That's the only email address that we have on file to contact you, send you subscriber's email, shipping notice, discount code and process any refunds.
Q : What kit subscriptions do you offer?
A : Right now we have an A5, Personal (Rings), TN (standard, B6, Personal, Pocket), Happie Sticker. Happie Pen Box and Deluxe kit subscriptions available.
You can refer to each kit size by clicking on the subscription button!
Q : How Do I Subscribe?
A : The Happie Scrappie kit subscription is open each month from the 25th through the 8thth, when the subscription closes and then shipping begins in the 3rd week of the month.
Click here to subscribe and select the kit size(s) you’d like.
Q : How Do I Change or Cancel My Subscription?
A : If you would like to unsubscribe from the following month's kit, do drop us an email (firstname.lastname@example.org), with your email address for PayPal subscription before the 20th of the current month and we will process your request within 3-5 business days after acknowledging with your subscription cancellation via email.
(e.g. To request cancellation of November 2017 kit, you would need to send in a request via email, with your PayPal email address, by October 20th.)
To change to a different kit size, kindly drop us an email with your email address that is used for subscription, and notify us what is the the current kit size, and size that you would like to change to. Please take note that the cut off date for any kit changes is 8th monthly. Any change request received after 8th, will be effective from next month kits onwards.
(e.g. To request to change to a different kit size for November kit, please send in your request by 8th November.)
Q : How & Where do you ship my kit to?
A : All kits are shipped via regular airmail with tracking & signature required (through POS Malaysia / Singapore Post) unless you’ve requested the FedEx upgrade. Please allow 2 - 4 weeks for your order to arrive, depending on your country.
Your kit will be shipped to your shipping address as sign up on PayPal.
Q : How do I update my shipping address?
A : Please drop us an email at email@example.com with your email address that used for subscription sign-up and also new shipping address.
Q : Can I view my subscription info in the account that I have created in your Shopify store?
A : Unfortunately the shopify store and subscription are not linked at the moment. If you would like to check and update your subscription / payment info, you would need to log in to your PayPal account to update under Preapproved payment.
The account that you have created under our online store (https://happiescrappie.myshopify.com/) is strictly for checking you store order and freegies download.
Q : My PayPal payment didn’t work or my subscription payment suspended. What happened?
A : Please contact PayPal directly to see what caused the failed payment and/or what changes need to be made to your account. They have great customer service!
Q : Can you combine my order(s) and kits and ship together to save on shipping charges?
A : Yes we can! All orders (except US subscribers) placed from 1st - 10th monthly will be combined shipping together with kit(s) and ship using FedEx International Priority. Combined shipping for kit(s) and orders will only be shipped using FedEx option.
We calculate shipping charges based on total weight of the mail and destination countries. The weight for each kit is approximately 250g where as the total weight of your orders vary. If there is any excess shipping paid. we will refund via PayPal when items shipped.
However, we DO NOT offer combined shipping for orders + kits for U.S. subscribers as we ship the orders to our shipping forwarder (shipping fairies) within 5-7 business days once order placed, and the shipping fairies will ship the orders using USPS with tracking info.
In short, the shipping FAQs for FedEx International Priority can be found here.
Q : How do I cancel the subscription?
A : If you would like to unsubscribe from the following month's kit, do drop us an email (firstname.lastname@example.org), with your email address for PayPal subscription before the 20th of the current month and we will process your request within 3 business days after acknowledging with your subscription cancellation via email.
(i.e. To request cancellation of October kit, you would need to send in a request via email, with your PayPal email address, by September 20th.)